TERMS & CONDITIONS

CUSTOMER CARE

Your handmade faux locs are crafted with intention and premium materials to ensure longevity, comfort, and a natural finish. To maintain the integrity of your install, avoid excessive manipulation and heavy products that may cause buildup.

Cleanse your scalp as needed using a gentle cleanser or diluted shampoo applied directly to the scalp only. Pat dry—do not scrub the locs. Lightly moisturize your scalp with a water-based spray and seal sparingly.

For Boho Locs and Bora Bora Locs, gently detangle the loose hair using fingers only. Do not use brushes or combs. To refresh and moisturize, apply a water and conditioner mixture to the loose strands as needed, focusing on hydration rather than saturation. Avoid over-manipulating the curls to preserve their softness and natural movement.

Always sleep with a satin or silk bonnet or scarf to reduce friction and maintain neatness. With proper care, your locs will remain lightweight, polished, and beautiful throughout your install.

PRIVACY & SAFETY

Privacy & Safety

Your privacy and safety are important to us. Any personal information collected through this website, including names, contact details, shipping addresses, and payment information, is used solely to process orders, provide customer support, and improve your shopping experience. We do not sell, rent, or share your personal information with third parties, except as required to fulfill your order or comply with legal obligations.

All payments are securely processed through trusted third-party payment providers. Heavenly Extension does not store or have access to your full payment details.

For safety and hygiene reasons, all handmade hair products are final sale once shipped. We recommend following all provided care instructions and consulting a licensed professional if you have known scalp sensitivities or allergies prior to installation.

By using this website and purchasing our products, you agree to our care guidelines and policies. If you have any questions regarding privacy, safety, or product use, please contact us before completing your purchase.

WHOLESALE INQUIRIES

Thank you for your interest in carrying Heavenly Extension products. Our handmade faux locs are crafted with intention, premium materials, and a commitment to quality, making them suitable for select salons, stylists, and boutiques aligned with our brand values.

Wholesale opportunities are available on a limited and approved basis. To maintain quality control and brand integrity, all wholesale partners must meet our minimum order requirements and agree to our wholesale terms.

If you are interested in becoming a wholesale partner, please submit a wholesale inquiry including your business name, location, website or social media handle, and the products you are interested in carrying. Our team will review your request and contact approved applicants with next steps.

For all wholesale inquiries, please contact us at Heavenlyextensionsllc@gmail.com or complete the wholesale inquiry form on our website.

PAYMENT METHODS

Credit / Debit Cards PAYPAL Offline Payments